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Know Your Hotel Guests

Personalize their stay like never before

Enrich Your Hotel Guests' Data

Transform Publicly Available Data into Delightful Stays

Personalize Their Stay
Like Never Before

The Artificial Intelligence scans some of the important online info available about each guest—sometimes dozens of pages! Based on that, you’ll get recommendations for personalized treatments, possible likes and dislikes of the guest. You can even get insights like events they might be attending. All this information is a tool for you to being able to tailor the guests stay and make a unique impression. Doing this manually? Pretty much impossible.

More Business
by Personalization

Every guest deserves a thoughtful, personalized experience—and that’s exactly what our platform helps you deliver. From frequent travelers to first-time visitors, you’ll know more about who’s checking in so you can make their stay memorable. And sometimes, those great experiences naturally lead to future opportunities—like a guest who later returns as a business partner or refers others your way. It all starts with knowing your guests a little better.

Winning in the
Social Media Game

Learn if your guest has a large social media following. Then, delight their stay by personalization and maybe they show their appreciation with a post (also influencers need and are happy to create original content)!

Find Publicly Available
Details

In some cases, publicly available contact details and social media profiles can be found. With the guest’s consent, your team can reach out directly—whether to welcome them, offer a special experience, or follow up after their stay. Your social media and marketing team will love the opportunities this opens up!
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Your Data

Complemented with

Publicly Available Data

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Customer Voices

“We put a lot of effort into making the stay of our guests as individualistic as possible. Who’sMyGuest and their AI solution raised this to another level. The information was previously just not feasible to us. It would have just taken too long to look up. We now customize the treatments for our guests. We use it to create customized services. It’s really a win for everyone.
Guest Experience Manager
Luxury

“Amazing what we can do today. It is like a curtain is lifted. We look up most of our guests. Of course, many of them don’t have a big online presence. And that’s okay. Most of the time, there is some info that helps. When we get to it, we put in a small effort and it’s is very well received. Before, we never made the effort in spotting VIPs. Now it’s super easy.”

General Manager
Upscale Business City Hotel
“Our concept is already to be individualistic. We have different themed rooms, our bar/café is made to reflect the part of the city. It just makes sense to get to know our guests on a more personal level. We spot the influencers, the VIPs, the potential high spenders and offer them custom services.
Resident Manager
Lifestyle City Hotel
“I now spend my days with Who’sMyGuest. I can prepare to meet our guests much better. It’s so much easier to build a relationship in my opinion. And it’s also more rewarding because I feel like I have more meaningful conversations in my day.”
Concierge
Holiday Hotel

How it Works

After creating an account, follow these steps to get your first profiles of your guests

Step 1: Upload Guest List

Import the list of guests, of which you would like to enrich your data. The results will only be as good as the data you provide. Therefore, add a company name, email, city or country to narrow down the search. Would you like to integrate with your PMS? Make sure to contact us over the contact form.

Step 2: AI Scans
the Web

The search for each guest can take up to 2 minutes. So feel free to focus on other tasks. We will notify you per mail when the search is complete.

Step 3: See Your Results!

For each guest, a short bio is created. You can ask the AI to do more work for you, such as suggesting a custom treatment, search for likes / dislikes, or try to find an event the guest may attend. Important: Make sure to always check the content and think critically about the results. The AI can make mistakes!
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Pricing

Choose a plan that works for you

S

The right choice for enriching up to 50 profiles per day.

€

270/mo

€ 270 will be billed monthly.
  • 2,700 credits added to your account per month.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.
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M

The right choice for enriching up to 100 profiles per day.

€

675/mo

€ 675 will be billed monthly.
  • 6,750 credits added to your account per month.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.
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The right choice for enriching up to 150 profiles per day.

€

1125/mo

€ 1,125 will be billed monthly.
  • 11,250 credits added to your account per month.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.

The right choice for enriching up to 250 profiles per day.

€

1800/mo

€ 1,800 will be billed monthly.
  • 18.000 credits added to your account per month.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.

Manually top up your credits
as you go.

€

0/mo

€ 0 will be billed monthly.
  • No monthly recurring charges.
  • You have access to all platform features.
  • You manually top up your prepaid credits via the billing dashboard.
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S

The right choice for enriching up to 50 profiles per day.

€

251/mo

€ 753 will be billed every 3 months.
  • 8,100 credits will be added to your account per quarter.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.
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Save 7%!

M

The right choice for enriching up to 100 profiles per day.

€

627/mo

€ 1,883 will be billed every 3 months.
  • 20,250 credits will be added to your account per quarter.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.
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The right choice for enriching up to 150 profiles per day.

€

1046/mo

€ 3,138 will be billed every 3 months.
  • 33,750 credits will be added to your account per quarter.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.

The right choice for enriching up to 250 profiles per day.

€

1674/mo

€ 5,022 will be billed every 3 months.
  • 54,000 credits will be added to your account per quarter.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.

Manually top up your credits
as you go.

€

0/mo

€ 0 will be billed every 3 months.
  • You manually top up your credits via the billing dashboard.
  • You have access to all platform features.
  • You manually top up your prepaid credits via the billing dashboard.
Start free!

S

The right choice for enriching up to 50 profiles per day.

€

229/mo

€ 2,754 will be billed every 12 months.
  • 32,400 credits will be added to your account per year.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.
Start free!
Save 15%!

M

The right choice for enriching up to 100 profiles per day.

€

573/mo

€ 6,885 will be billed every 12 months.
  • 81,000 credits will be added to your account per year.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.
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The right choice for enriching up to 150 profiles per day.

€

956/mo

€ 11,475 will be billed every 12 months.
  • 135,000 credits will be added to your account per year.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.

The right choice for enriching up to 250 profiles per day.

€

1530/mo

€ 18,360 will be billed every 12 months.
  • 216,000 credits will be added to your account per year.
  • You have access to all platform features.
  • If you run out of credits during your billing cycle, you can manually top up with prepaid credits anytime.

Manually top up your credits
as you go.

€

0/mo

€ 0 will be billed every 12 months.
  • You manually top up your credits via the billing dashboard.
  • You have access to all platform features.
  • You manually top up your prepaid credits via the billing dashboard.
Start free!

FAQ's

Do I need to inform my guests that I'm using Who'sMyGuest?

Yes. Under GDPR Articles 13 and 14, guests must be informed if their personal data is being processed. This includes the use of publicly available information to enrich their profiles. For example, you can do this via your existing privacy policy or during the booking process.

Not necessarily. You can rely on “legitimate interest” (Art. 6(1)(f) GDPR) as your legal basis for data enrichment, especially if it’s used to enhance service quality. However, consent is always the safest option if you’re unsure.

Who is the Data Controller and who is the Data Processor?

You (the hotel) are the Data Controller. Who’sMyGuest acts as your Data Processor and only processes data on your behalf.

What kind of guest data can I upload?

Only data that is necessary, lawful, and not sensitive (e.g., no health, religion, or political info). Typically: name, email, nationality, city, birthday, company.

What does Who'sMyGuest do with the data?

We enrich it using publicly available online sources and AI to generate bios, social links, interests, and personalization ideas. No scraping or illegal data access is involved.

Is a Data Processing Agreement (DPA) in place?

Yes. You accept the DPA during signup. A copy is available here: DPA

Is my data secure?

Yes. Who’sMyGuest implements strong technical and organizational measures (TOMs), including encryption, access control, and hosting on GDPR-compliant infrastructure in Germany. Read about them in Annex 1 of our Data Processing Agreement.

What should I do if a guest objects to this processing?

You should either remove them from the enrichment batch or respect their objection by manually adjusting your personalization approach.

Copyrights © 2025 Who'sMyGuest | All Rights Reserved.
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