Know Your Hotel Guests

Personalize their stay like never before

Enrich Your Hotel Guests' Data

Transform Publicly Available Data into Delightful Stays

Personalize Their Stay
Like Never Before

The Artificial Intelligence scans all important online info available about each guest—sometimes dozens of pages! Based on that, you’ll get recommendations for personalized treatments, possible likes and dislikes of the guest. You can even get insights like events they might be attending or family details (if available). All this information is a tool for you to being able to tailor the guests stay and make a unique impression. Doing this manually? Pretty much impossible.

Identify VIPs
for More Business

Each guest gets a VIP Score. This score helps you figure out if someone holds an important role in business, politics, or is just widely recognized for other reasons. Plenty of high-profile people stay in hotels every day. Of course, every guest gets the same warm welcome—but spotting the occasional VIP can lead to future business, for example if they end up becoming a customer through their company. The first step? Being able to identify them.

Winning in the
Social Media Game

Learn if your guest has a large social media following. Use this to your advantage! Not by giving services for free, but to delight their stay by personalization and maybe they show their appreciation with a post (also influencers need and are happy to create original content)!

Gather Publicly Available
Contact Details

It is sometimes possible to find e-mail addresses that are publicly available. Also, social media profiles are looked up with each search. Get in touch with your guests directly! Your social media and marketing team will appreciate this!

Your Data

Complemented with

Publicly Available Data

Customer Voices

“We put a lot of effort into making the stay of our guests as individualistic as possible. Who’sMyGuest and their AI solution raised this to another level. The information was previously just not feasible to us. It would have just taken too long to look up. We now customize the treatments for our guests. We use it to upsell customized services. It’s really a win for everyone.

Guest Experience Manager
Luxury

“Amazing what we can do today. It is like a curtain is lifted. We look up most of our guests. Of course, many of them don’t have a big online presence. And that’s okay. Most of the time, there is some info that helps. When we get to it, we put in a small effort and it’s is very well received. Before, we never made the effort in spotting VIPs. Now it’s super easy.”

General Manager
Upscale Business City Hotel

“Our concept is already to be individualistic. We have different themed rooms, our bar/café is made to reflect the part of the city. It just makes sense to get to know our guests on a more personal level. We spot the influencers, the VIPs, the potential high spenders and offer them custom services or maybe just a individual treatmen. It’s an investment that pays back.”

Resident Manager
Lifestyle City Hotel

“I now spend my days with Who’sMyGuest [laugh]. Researching all this info would not have been possible. And when I have a conversation, it’s like I know that person already. It’s so much easier to build a relationship in my opinion. And it’s also more rewarding for me because I feel like I have more meaningful conversations in my day.”

Concierge
Holiday Hotel

How it Works

After creating an account, follow these steps to get your first profiles of your guests

Step 1: Upload Guest List

Import the list of guests, of which you would like to enrich your data. The results will only be as good as the data you provide. Therefore, add a company name, email, city or country to narrow down the search. Would you like to integrate with your PMS? Make sure to contact us over the contact form.

Step 2: AI Scans the Web

The search for each guest can take up to 2 minutes. So feel free to focus on other tasks. We will notify you per mail when the search is complete.

Step 3: See Your Results!

For each guest, a profile is generated. You can ask the AI to do more work for you, such as suggesting a custom treatment, search for likes / dislikes, request family information or try to find an event the guest may attent. Important: Make sure to always check the content and think critically about the results. The AI can make mistakes!

Pricing

Choose a plan that works for you

Guest Starter

50/mo

50 € will be billed monthly.

guest professional

200/mo

200 € will be billed monthly.

custom

500/mo

500 € will be billed monthly.

Guest Starter

45/mo

50 € will be billed monthly.

guest professional

180/mo

200 € will be billed monthly.

custom

270/mo

500 € will be billed monthly.

Guest Starter

37.5/mo

50 € will be billed monthly.

guest professional

150/mo

200 € will be billed monthly.

custom

260/mo

500 € will be billed monthly.
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